Please take a few minutes of your time to read our terms and conditions. Your understanding of your subscription and our Community Shared Agriculture (CSA) project is important to us.

Community Shared Agriculture

Food Connect Pty Ltd is a social business. We work by CSA principles and philosophies. Our aims are to support local farmers, provide fresh and affordable healthy food and connect communities. We are more than just a food delivery service, we are a community enterprise that aims to make a positive change that “puts the culture back into agriculture”.

The following terms and conditions provide guidelines on how you can directly support the CSA project to ensure the ordering and collection of your produce runs as smoothly as possible. In turn, we aim to provide a friendly, helpful community space which connects you to your food and to the people who grow it and the land it grows on.

Ordering Instructions

To receive Food Connect produce we recommend that you take out at least a four week subscription of one of our fruit or vegetable boxes, and then order our extra items such as milk, eggs and honey if desired. Subscriptions provide security for the farmers and the CSA project; they also provide security for you, as a subscription will protect you from any price rises during that period. As such, we offer incentives to take out longer-term subscriptions.

You may change your order during your subscription, up to midday on the day before your delivery is due. If you change to a more expensive item, you will need to pay the difference, and if you change to a less expensive item, the excess funds stay in your account and can go towards your next subscription or extra items.

If you would like to skip your delivery for a week please make this change online, or call or email us up to midday before the delivery is due. If you can give us a few days’ or a week’s notice, that will help us with planning our stock levels and avoiding wastage.

Payment must be received by Food Connect before delivery will occur. Please allow enough time for your payment to reach us – for bank transfers, allow 3 working days and for cheques, allow 10 working days.

For orders placed online, there is a minimum transaction value of $40 to help us cover credit card charges.

There is no extra charge for delivery.

All prices are subject to change from time to time. We will publish new prices on the Food Connect website and in the Farmletter, giving you notice of any changes if possible.

All prices are in Australian Dollars (AUD) and include GST.

Collection from your local City Cousin

You must contact your City Cousin before your first delivery date to introduce yourself, to find out their address and the pick up times. Please do this as early as possible as you may not be able to get hold of your City Cousin at the last minute.

Please respect the privacy of your City Cousin by adhering to the pick up times which they will arrange with you prior to your first delivery.

If you are unable to pick up your produce during the arranged pick up hours, contact your City Cousin as soon as possible and organise alternative arrangements. Do not wait for us to contact you – be proactive and take responsibility for collection of your produce.

For ordering, produce and payment enquiries please contact the Food Connect Homestead and not your City Cousin. City Cousins do not handle orders or cash for Food Connect.

Your empty boxes, egg cartons and glass bottles should be returned to your City Cousin each week. We collect this packaging and reuse it.

Product Satisfaction and Returns Policy

Your subscription is non-refundable except in special circumstances or if there is dissatisfaction with product or service in line with the Fair Trade Practices Act.

If you are dissatisfied with your produce contact Food Connect by phone or email within 24 hours of receipt of your produce so we can discuss an appropriate resolution with you. Due to the logistical difficulties of returning fresh produce, we prefer to offer replacement or seek an alternative solution where possible.

We also like to know if you are enjoying your produce and why. We value your feedback on all aspects of our project – this is how we grow as a community.

Privacy Policy and Data Protection

Food Connect respects the confidentiality of our subscribers. The appropriate measures have been taken to ensure that your personal information is respected and kept confidential at all times. Any personal information collected from you is used solely for the purpose Food Connect services and is never shared with mailing lists, advertisers or other third parties. No credit card numbers are stored in our system and our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times.

Copyright

The Food Connect website (foodconnect.com.au), including copyright material, trademarks and registered trademarks, is the property of Food Connect Pty Ltd. This property may only be used for the purposes of browsing the Food Connect website and acquiring produce through Food Connect.

Disclaimer

Food Connect reserves the right to change our website, policies and conditions at any time.

While we endeavour to to keep the information on this site accurate and up to date, we will not be liable for any economic loss, inconvenience or damages arising from the use of this site.

This website contains links to other sites to provide useful, topical information to our subscribers. Food Connect is not responsible for the content, accuracy or privacy policies of these external sites. The provision of a link to an external website does not constitute an endorsement or approval of that website or any of the products or services on that website.

By using this website service you agree to these terms and conditions of website use.